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Strasys “Thinking Differently” Webinar Series

How to make health systems work

An NHS-only webinar

Date: 4th March  2025
Time:  12.30-13.45  (UK)
Location:  Virtual

At Strasys’s webinar “How to make health systems work”, leading healthcare experts discussed the urgent need for transformative change within the NHS, emphasising the importance of thinking outside institutional boundaries to create healthier, integrated systems.

With the government’s 10-Year Health Plan aiming to repair and future-proof the NHS, there has never been a better moment to explore fresh perspectives. In this session, we focus on practical solutions that place the people who rely on these services at the centre, ensuring we’re not just fixing what’s broken but building a healthier, more responsive future for everyone.

Rather than concentrating solely on targets, services, and organisations, we share case studies and real-world examples highlighting how to unlock trapped value by focusing on people’s needs, behaviours, and motivations. By shifting our thinking this way, change can be rapid and truly transformative, allowing us to move beyond the familiar cycle of continuous planning and transformation.

Systems working isn’t simply about integration and collaboration—although those remain important pieces of the puzzle. It’s about developing a new mindset and skill set that encourages us to look beyond the walls of hospitals and buildings and instead consider the broader context of health and well-being.

We explore what it means to move from individual engagement to collective action, drawing on proven strategies and evidence-based insights to spark lasting, positive change. This webinar provides fresh ideas, helpful guidance, and inspiring stories showing what’s possible when we put people, not processes, at the heart of our health systems.

We Cover

  • Leaders must look beyond the hospital walls to truly address the broader health and wellbeing challenges.
  • Without change, the system would need 60% more beds, which is unsustainable.
  • Good governance is about making it very easy to do the right thing and harder to do the wrong thing – key for systems to create value
  • Focus on keeping workers happy and healthy and ensuring care extends to their families
  • Making the system work requires putting patients first, defining roles and measuring value

Part 1 – Chair’s Opening remarks

Mike Bell, Chair, NHS South West London Integrated Care Board and Lewisham and Greenwich NHS Trust

Part 2 – Breaking Traditional Approaches to enable healthier integrated systems and deliver better outcomes

Kevin Lavery, Chief Executive, NHS Lancashire and South Cumbria (LSC) Integrated Care Board

Part 3 – The Importance of Governance in Developing Systems

Prof Andrew Corbett Nolan, Chief Executive, Good Governance Institute

Part 4 – The importance of focusing on population outcomes in reengineering systems

Patti Harvey, a former Kaiser Permanente Senior Vice President in Quality, Nursing, and Clinical Operations

Part 5 – How to make Systems work- Unlocking the trapped value

Mark Jennings, Chief Solutions and Services Officer, Strasys

Part 6 – Q&A

Panel

Mike Bell

Chair, NHS South West London Integrated Care Board

Mike Bell is the Chair of South West London Integrated Care Board and Chair of Lewisham & Greenwich NHS Trust. He is also the Chair of the NHS London Chairs group; London Chair & NEDs Anchor and Sustainability Network; and the London Deliberative Enquiry into the Future of Primary Care.

Mike has more than 20 years of NHS Board level experience and is also the director of a research and consultancy company which works with central and local government and the NHS.

Kevin Lavery

Chief Executive, NHS Lancashire and South Cumbria Integrated Care Board

Kevin is an experienced CEO with public and private sector experience in the UK and overseas. He began his role as chief executive in March 2022 under a designate position until Lancashire and South Cumbria ICB was formally established on 1 July 2022. Before this, Kevin had worked as CEO for the City of Wellington in New Zealand City, having previously held the same role in Newcastle upon Tyne and Cornwall Council.

From his local government roles, Kevin has extensive experience of working with deprived communities and regeneration initiatives. He’s also worked extensively with the health sector on child protection, adult social care and public health. Kevin has been a consultant with Price Waterhouse, was CEO of technology firms Agilisys and Serco Solutions and a director with BT. He was managing director for Enterprise PLC which was headquartered in Leyland.

Kevin’s wealth of experience in business planning and development, infrastructure, technology and leading large organisations, amongst many other skills, provides a solid foundation for developing the ICB. He is also committed to building strong partnership links with health and care organisations across Lancashire and South Cumbria in order to improve health and wellbeing within our communities.

Patti Harvey

Kaiser Permanente SVP, Quality, Nursing, and Clinical Operations Support, retired

Patti Harvey, RN, MPH was the senior vice president for Nursing, Quality, Regulatory, and Continuing Care of Kaiser Foundation Health Plan and Hospitals (KFHP/H), Southern California, one of the largest non-profit health care systems in the country, consisting of tens of thousands of staff who care for 4.5 million Kaiser Permanente members. She was responsible for the care delivery quality systems and oversight for 17 hospitals, contract hospitals and ambulatory care involving Regulatory Agencies, Patient Safety, Patient Experience, and Clinical Risk Management. She also oversaw the continuum of care which includes all touch points for our members to receive care, ensuring quality care delivery, providing the safest place to give care and receive care, and pursuing a person-centered experience.

Patti earned her master’s degree in public health from the University of California, Los Angeles, and her bachelor’s degree in nursing from West Texas A&M University. She is a member of the board of directors for Mercy Healthcare System and the chair of Mercy’s Quality Committee of the Board. She also serves on the Committee on Governance for the American Hospital Association and is a member of the American Organization of Nurse Executives, Association of California Nursing Leaders, American Public Health Association, and UCLA Health Policy Management Alumni Association.

Professor Andrew Corbett-Nolan

Chief Executive, Good Governance Institute

Andrew is well-known as a leading thinker and commentator on modern governance and a practical facilitator and coach to boards across the public and third sectors. His leadership of GGI is associated with developing a mature understanding of the challenges facing boards in the modern world.

Heavily influenced by the work of Professor Mervyn King, Andrew sits on the board of the Johannesburg-based Good Governance Academy, which is working to influence the curricula of business schools and universities globally. And in 2020, he became a Salzburg Global Fellow for his work promoting good governance as a means of creating social value, securing a prosperous future that is better and fairer for all.

Outside GGI Andrew was a visiting professor of governance at the University of Chester
until 2022 and has recently been appointed as a visiting professor at the Institute of Health
at the University of Cumbria.

Mark Jennings

Mark Jennings

Chief Solutions and Services Officer, Strasys UK and MENA

An experienced board executive with extensive experience in large-scale public sector transformation, Mark’s focus at Strasys is on leading and scaling up health system improvement and transformation programmes. Mark was attracted to Strasys by the way they empower clients to think in different and unique ways through the combination of deep analytics and creativity.

As someone who loves complex challenges, Mark is a highly respected leader in consulting with a passion for driving value. A pioneer for the practical adoption of AI within the UK public sector, Mark moulded his career at Accenture from 1999, leading their Health and Public Service practice as COO of Europe and latterly MD of UK and Ireland, which he grew to a £500m business.
Outside work, Mark enjoys reading and coaches his son’s rugby team.

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Strasys “Thinking Differently” Webinar Series

In collaboration with our partners, we are bringing the best thinking and insight to tackle the problems that need to be solved urgently.

Our webinars provide a laser-sharp focus on solutions through short, powerful and practical presentations and debates.