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June 29, 2020

Strasys appoints Dr Leotaskos from WHO as a Senior Consultant

Strasys is delighted to announce the appointment of Dr Agnès Leotsakos as a Senior Consultant and Executive Coach. Dr Leotsakos joins Strasys from the World Health Organization (WHO) where she has been leading global healthcare improvements across Americas, Europe, Asia, and Africa. She has over 20 years of experience supporting governments build stronger healthcare systems and improve health services. A highly respected Public Health Consultant, Dr Leotsakos has helped healthcare leaders to challenge conventional thinking and improve quality and safety  of services and healthcare outcomes. Passionate about addressing healthcare inequalities and improving care for the ageing, she also co-founded an NGO. She is a regular public speaker advocating on health system improvement and has published over 90 papers. At Strasys, Dr Leotsakos will be providing strategic and leadership support to our clients in transforming health and social care systems, improving population health and wellbeing, and living in the post-covid world.…
Mental Health
May 20, 2020

Covid-19: Shifting ‘mindsets’ to address the impact on mental health

Covid-19 has left no life untouched, no family undivided, no daily routine unaltered. Each and every one of us is learning how to adapt, how to cope, or simply how to be, in these troubling times. The current focus of the government and the health service, quite rightly, is on the virus itself; on controlling its spread, and on taking care of those who have fallen ill with the disease. Each death is a tragedy. Whilst the response is focused on the short-term, we should not overlook the longer-term negative consequences of Covid-19 on people’s mental health.Before Covid-19, it is estimated 1 in 6 of people over the age of 16 had a reported common mental health problem. The number of individuals experiencing mental health problems is probably much larger. According to the World Health Organisation (WHO) 35-50% of people with severe mental health problems go unreported and receive no…
May 12, 2020

Covid-19: Lessons on governance of health and social care systems

Croydon Health Services is part of the One Croydon Alliance, one of the first integrated care partnerships in England, servicing a population of 400k. Croydon was one of the hardest hit London boroughs seeing over 200 COVID inpatients at the peak of the crisis. Although, still in the middle of responding to COVID, Michael Bell, Chair, shares some thoughts on governance and leadership to date. In conversation with Michael Bell, May 2020 Our staff and partners have been amazing in these difficult times. Initially, the leadership was focused on the surge planning. This involved repurposing the services across our local system to meet the covid demand. It was a huge amount of work. Critical to this was our work in building partnerships over the last few years. This paid dividend in responding to the crisis. We brought significant amount of changes with astonishing speed. For example, we 'digitised' 40% of…
May 4, 2020

Covid-19: Health and social care planning in the “new normal”

Covid-19 has once again highlighted why the NHS is so important to society. There have been many heroic stories of frontline staff and key workers.  Caring for those in most need and continuing to work, when against the odds, resource shortages and the politics. Having built the resolve and resilience to deal with the current crisis, what next? We suggest a few points to consider.In tackling the pandemic, there have been numerous examples of innovation from telehealth, virtual workplaces to digital solutions. This has been driven by an unprecedented level of cross-organisation collaboration. Decisions that in normal times could take years of deliberation have passed in a matter of hours. However, the pandemic has also magnified existing issues, from logistics, the lack of resources, personal protective equipment, doctors and nurses, to transparency in decision-making and the challenges faced by the social and care home sector responding to the crisis. The…
March 18, 2020

Strasys statement on COVID-19

COVID-19 is a humanitarian and societal crisis of unprecedented speed and scale. Health and social care systems are under enormous pressure.  Strasys would like to thank the NHS and Care Workers for their heroic efforts on the frontline, keeping our health system operational through this unprecedented time. Strasys' key priority is the health and safety of our staff.  We are following the COVID-19 guidelines provided by the Department of Health and Social Care, and Public Health England. Our consultants are working remotely, and we are well practiced in collaborating through a virtual workplace. Together with our clients, we are ensuring all business critical activity is delivered. We continue to monitor the current advice from the government on travel and social distancing. Innovating and improving healthcare has been core part of our business, and we continue to dedicate our services to support health and social care systems through these uncertain times. We…
Creating value through greater customer focus
Impact Story
February 18, 2020

Creating value through greater customer focus

Supplying over 40 distinct groups of services to a population of more than 380,000, a council was embarking on a 5-year transformation journey. Having completed all the planning, there was a realisation that the programme was complex and more focused on regulatory requirements and current services rather than serving the needs of the residents. The council wanted to evaluate its plans against how the service changes would meet the needs of residents. It wanted to understand how customer centric the organisation was and if the transformation agenda reflected this.Organisations that structure themselves around meeting the needs of their customers are far more successful in creating value and improving the quality of their service. A challenge for local authorities is their limited resources and regulatory requirements that often take priority in driving the direction of the organisation. This needs to be flipped. Using Strasys’ customer maturity framework, a review was conducted…
January 29, 2020

Patient safety and the ageing patient

Strasys's Dr Agnès Leotsakos recently presented a webinar for the Saudi Patient Safety Centre (SPSC) on the subject of patient safety for an ageing population. Agnès is also a WHO Consultant (Health systems and services). The following is an excerpt from the webinar. Population ageing is happening in all countries around the world. Increased life expectancy and decreased fertility means that the numbers of ageing people will double from about 1 billion in 2020 to 2 billion in 2050. The over 80-year olds are ageing too. In 2050, there will be three times more their present number to about 400 million.  Among the most urgent concerns of the ageing people worldwide is healthcare, also one of the greatest challenges for health authorities, facilities and communities to tackle.   Population ageing is connected with a high demand of health services. The ageing have complicated health needs, multimorbidities, and require a mix of…
Gaining commitment to change through the right conversations
Impact Story
December 18, 2019

Gaining commitment to change

Educating over 9,000 full-time students and with a workforce of 2,500 full-time and 1,500 casual staff, a leading university was reliant on its student and staff ID cards for many critical functions across multiple departments. The card’s eco system had organically grown over time, with 15,000 live cards being used across at least nine departments, on thirteen technology platforms and to carry out thirteen core jobs. The legacy system was unsustainable and needed to be replaced. However, there was no common understanding to how this should be done. Strasys was asked to help and get the commitment to change.To achieve a collective decision, it is critical to have an open conversation across an organisation that addresses cognitive biases, but also identifies that a common higher purpose that binds people. Working with the senior leadership team across the organisation, Strasys mapped out the current situation, opportunities and challenges. Combining observational and…
Reimagining services to better meet customer needs
Impact Story
November 18, 2019

Reimagining services to better meet customer needs

Multiple service lines, ranging from social care through to waste management, each having different types of interaction and levels of consumption created a challenge. The council were looking for a way to design change consistently across these disparate delivery channels putting the consumer first  - reimagining services to better meet customer needs.  However, there was no consistent view of the council’s customers and their needs.Working with a design group consisting of representatives from all the council’s services, Strasys explored different segmentation approaches against the council’s population, looking for cohorts that reflected its ‘real customer base’.  As expected, data was a real challenge and alternative methods were developed to develop credible segments. Combining qualitative and quantitative data distinct segment profiles were created and tested with a design group. The segment profiles were used in immersive learning and design workshops to develop value proposition for each segment. The impact on current operating…
strategy to delivering tangible results
Impact Story
October 18, 2019

Moving from strategy to delivering tangible results

Having completed its strategy, a hospital with turnover of over £400m was trying to deliver its change agenda but not achieving the desired progress. There was a sense of being busy but not much achievement. The problem was an overly complex change agenda with separate workstreams such as finance, quality, operations, workforce and continuous improvement. The unintended consequences were wastage of resources, increased costs, lack of transparency and low staff morale. Strasys was commissioned to redesign, replan and mobilise the Trust’s strategic roadmap - moving from strategy to delivering tangible results. The art of effective planning is to manage change as a whole, negating the need for multiple distinct initiatives such as operational excellence, continuous improvement, cost reduction, process redesign, cultural change, charismatic leadership and financial incentives. Tapping into the collective wisdom of the organisation and injecting objectivity is critical. Strasys setup up task group consisting of executives, clinicians and management…