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How an acute services provider pivoted towards integrated care?

Croydon Health Services is a major provider of health services in London. Over the last few years, it has successfully transitioned to the One Croydon Alliance. It is one of the first integrated care partnerships in England, servicing a population of 400k. A key enabler of its success was ‘humanising’ care and reimagining its services and ways of working around the needs of its patients.